Legal

Terms of Service

These Terms of Service govern your use of onecity.biz (the "Site"), published by OneCity Technologies Pvt Ltd, CIN U72100KA2009PTC048911, a company incorporated in Bengaluru, Karnataka, India ("OneCity," "we," "us"). By accessing or using this Site, you agree to these terms. These terms cover this marketing and information website only — if you become a customer of the OneCity Advanced Hospital ERP + CRM product, your use of that product is governed by a separate customer agreement entered into at signup, not by these terms.

What this Site is for

This Site provides information about OneCity's hospital ERP and CRM product, including module descriptions, pricing, compliance guidance, and general educational content for hospital administrators and healthcare professionals in India. It is an informational and marketing resource, not the product itself — the actual OneCity software, its features, service levels, and data handling for hospital and patient data are governed by a separate agreement you enter into if and when you sign up.

Informational content is not professional advice

Content on this Site, including blog posts and compliance guides covering topics such as NABH, DPDP, ABDM, AERB, FSSAI, and other Indian regulatory frameworks, is provided for general informational purposes only. It is not legal, clinical, financial, or regulatory advice, and should not be relied upon as a substitute for consulting a qualified professional, your compliance officer, or the relevant government authority directly. Regulations referenced on this Site can change, and we make reasonable efforts to keep content current but do not guarantee that every page reflects the most recent regulatory position at the time you read it.

Intellectual property

All content on this Site — text, graphics, illustrations, logos, and the OneCity name and branding — is owned by OneCity Technologies Pvt Ltd or used under licence, and is protected by applicable intellectual property law. You may view and share content from this Site for personal, non-commercial reference, but you may not reproduce, republish, or use our content, branding, or trademarks for commercial purposes without our prior written consent.

Acceptable use

You agree not to use this Site to violate any applicable law, attempt to gain unauthorised access to our systems, introduce malware or harmful code, scrape or harvest data from the Site at scale without permission, or misrepresent your identity or affiliation when contacting us. We reserve the right to restrict or terminate access to the Site for anyone who violates these terms.

Pricing and free-tier information

Pricing information published on this Site, including the Free tier and Starter, Growth, and Enterprise plans, reflects our current published rates and is provided for general reference. Actual pricing, terms, and available features for your hospital are confirmed at the time you sign up and are governed by the specific commercial agreement you enter into with us, which takes precedence over any general pricing description on this Site.

Third-party links and services

This Site may link to third-party websites or services, including WhatsApp, and may reference third-party products for comparison purposes. We do not control and are not responsible for the content, privacy practices, or terms of any third-party site or service you access through a link from this Site.

Disclaimers

This Site and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of accuracy, completeness, or fitness for a particular purpose. We make reasonable efforts to keep information on this Site current and accurate but do not guarantee it is free of errors or omissions at all times.

Limitation of liability

To the maximum extent permitted by applicable law, OneCity Technologies Pvt Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, this Site or its content, including reliance on any informational or compliance-related content published here. Nothing in this section limits liability that cannot be excluded under applicable Indian law.

Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising from your use of this Site is subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Changes to these terms

We may update these Terms of Service from time to time. We will update the "Updated on" date at the top of this page whenever we make a material change, and your continued use of the Site after such changes constitutes acceptance of the updated terms.

Contact

For any questions about these terms, contact us at hello@onecitytechnologies.com or +91-89515-00340.