Module group 02
Appointment & Queue
The problem
Patients crowd corridors with no real queue. Walk-ins and bookings collide, and doctors lose slots to no-shows.
How OneCity handles it
Slot-based doctor calendars, token queues for walk-ins, and reminders that cut no-shows — all tied to the patient master.
What's inside
Appointment Scheduling Doctor calendars with slot booking and walk-in handling. →
Token & Queue Display Live token board for waiting areas.
Reminders & Recalls Appointment reminders and follow-up recalls.
India compliance
- DPDP Act 2023 — reminder consent
Integrations
- WhatsApp reminders
- Patient portal
Vendor integrations run in stub mode — payloads generated to spec, live posting enabled per site after onboarding.
Questions
Can it handle walk-ins and bookings together?+
Yes. Walk-ins join a token queue while booked patients hold time slots; the desk sees both in one board.
Do reminders need a paid gateway?+
Reminder payloads are generated; a messaging provider is wired in when you connect one.
Related reading
External references
- DPDP Act 2023 — MeitY — Ministry of Electronics and IT — data protection
See Appointment & Queue on real data.
Book a 30-minute walkthrough or start free up to 5 doctors.