Module group 02
Appointment & Queue
The problem
Patients crowd corridors with no real queue. Walk-ins and bookings collide, and doctors lose slots to no-shows.
How OneCity handles it
Slot-based doctor calendars, token queues for walk-ins, and reminders that cut no-shows — all tied to the patient master.
What's inside
India compliance
- DPDP Act 2023 — reminder consent
Integrations
- WhatsApp reminders
- Patient portal
Vendor integrations run in stub mode — payloads generated to spec, live posting enabled per site after onboarding.
Questions
Can it handle walk-ins and bookings together?+
Yes. Walk-ins join a token queue while booked patients hold time slots; the desk sees both in one board.
Do reminders need a paid gateway?+
Reminder payloads are generated; a messaging provider is wired in when you connect one.
Every OneCity module ties into the same shared patient record and compliance tracking, not a separate silo. For how this fits your broader accreditation planning, see our guide to NABH accreditation software. If you are still working out rollout timing, our guide to realistic ERP implementation timelines covers how modules like this one typically get sequenced. Pricing for this module is included from the Starter tier upward — see the full pricing breakdown, or the complete module list for how it fits alongside everything else.
Related reading
External references
- DPDP Act 2023 — MeitY — Ministry of Electronics and IT — data protection
See Appointment & Queue on real data.
Book a 30-minute walkthrough or start free up to 5 doctors.
Frequently asked questions
Can it handle walk-ins and bookings together?
Yes. Walk-ins join a token queue while booked patients hold time slots; the desk sees both in one board.
Do reminders need a paid gateway?
Reminder payloads are generated; a messaging provider is wired in when you connect one.